Free Worldwide Delivery 🚚

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: support@cyclingbros.com.

Q. Are deliveries delayed due to the COVID-19 outbreak?

A. Depending on your location your order may be delayed, due to reduced warehouse staff and factory workers, reduced cargo flights and local carrier capacities. This whole pandemic is a challenge for all of us and we do our best to keep all operations running smoothly and without problems. 

Especially the situation in the USA is very demanding for us at the moment. UPSP and FedEx deliveries can be seriously delayed due to limited transportation availability. 


Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US, Europe & China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 4-8 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide on most items.

Q. Where is your company located?

A. We have an office in the beautiful country: USA and Switzerland; Supply warehouses in: USA; High-Quality vendor contacts in: China

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@cyclingbros.com 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal. 

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.